Shipping

Does MyOwnNecklace really do free worldwide shipping?
Yes, we can send your MyOwnNecklace purchase to most countries in the world.

Which shipping methods does MyOwnNecklace offer?

• Standard Worldwide Air Mail - Free Worldwide - FREE
• DHL Express Mail with Tracking 6-13 Business Days  - $18.95

Payment

What payment methods are available?
MyOwnNecklace accepts all major credit cards and payments through Paypal and 2checkout. 

What is your privacy policy?
You can find our Privacy Policy here.

Ordering and Special Requests

Can I see the design of my name before I make my purchase?
Yes! Try using the Name Preview Tool found on the top right corner of your screen. This will give a rough idea of how your name will look in different fonts. To get an exact design send us an email requesting your name in a desired font and the MyOwnNecklace graphic designers will gladly create a design for you. 

In what order do I place the letters for my monogram?
Check out in Tips our handy Monogram Guidelines. It will guide you step by step to create your very own personalized monogram piece. 

What chain length should I order?
Check out in Tips our post called Choosing the Right Necklace Lenth for help finding the perfect length for your chain. 

Can I personalize my MyOwnNecklace Order in other languages?
We can personalize your order with any language as long as you send us an example of the writing and letters. 

How can I change my order once it has been made?
If you want to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change. 

How can I cancel an order?
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact us.

Can I order a necklace with special characters (#, @, &, $)?
You can personalize your necklace with any special characters when placing your order.

MyOwnNecklace Products

Is the MyOwnNecklace jewelry made out of true precious metals?
Yes, of course! All of MyOwnNecklace precious metals are stamped with 14K (gold) stamp or 0.925 (sterling silver) stamp.

• 14K Gold is 58% Gold (14/24) and bears the stamp 14K
• Sterling Silver is 92.5% pure silver (925/1000) and bears the stamp 925 or 0.925
• 24K Gold plating is a method of depositing a thin layer of gold on to the surface of sterling silver so it will bear the 925 or 0.925 stamp.

Return and Refund Policies

What is your return policy?
You can return new, unopened jewelry sold by MyOwnNecklace.com within 60 days of delivery. Please note that there will be a 30% restocking fee on all items. 

I received my order but it is not correct. What do I do?
If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to customerservice@myownnecklace.com so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses.

Wholesale

I would like to sell your jewelry. How do we get in touch?
Join our MyOwnNecklace Wholesale program. Check it out by clicking on Wholesale on the bottom of the screen. You will find there more information on our services. Contact us at wholesale@myownnecklace.com for more questions.